Thursday, September 28, 2006

Purgatory Update

I finally received an appropriate human response:

Hello Andy,

I apologize for the slow response on this - I have re-enabled your account, which should be back up and running within a few hours. I'm still trying to figure out why your account was disabled without more warning, and will see to it that this does not reoccur. I apologize for the trouble.

Note that the contents of your anonymous FTP account have been removed. You may selectively retrieve any (legal) files from backup, here:

/home/foo/.snapshot/nightly.1/ftp.nameremoved.com

We did find some obvious infringing material (ie. DVD rips of "Pirates of the Caribbean", hence the disablement)

We ask that you please go through your anonymous FTP account and ensure that no unauthorized copyrighted material can be found there. If there is any, please delete it as soon as possible. Our services are not to be used for the distribution, acquisition or storage of illegal copyrighted materials. We also ask that you more closely and regularly monitor it - if it continues to be a problem, we may have to ask you to cease using the anonymous FTP feature entirely.

If you have any questions, please let us know.

Jeff

I don't know how a DVD was uploaded to the site. I will have to look into it when I actually get access to my files again. My only suspicion is that it was uploaded to the /incoming directory of my FTP site. If that's the case, I don't know how I can operate an anonymous FTP site (again, a service offered by DreamHost) without occasionally getting items I don't want uploaded. Like I said in my original post, the FTP is configured to not allow downloads from the /incoming directory.

Of course, I am still not happy with how this matter was handled. I found it very unprofessional and a completely unacceptable way of doing business.

3 comments:

Eric TF Bat said...

Wow. Nasty. May I suggest changing hosts? If you're reasonably net-savvy, www [dot] nearlyfreespeech [dot] net might be what you need. They seem to have a very enlightened attitude, unlike the wallies you've been dealing with. Please note: I am not affiliated with NFS.net in any way and I make no money off this recommendation: notice how I didn't even include the unobfuscated URL, so can can see I'm not trying to spam you? Take a look!

Andy said...

Thanks Eric, I will look into it.

Raj said...

Performance problems and availability issues at Dreamhost have been _out_of_control recently. I collectively refer to my problems as Dreamhost Suckage(tm). I complain about the issues regularly and they acknowledge issues regularly. They don't deny that the service has been complete shite recently. At least I won't fault them for that. But, from my perspective, they need to fix the problems much faster than they have.